YWCA Service Updates During COVID-19


YWCA Spokane’s services will remain available to the community via phone, email, and video, in addition to our safe shelter services for survivors of domestic violence.

The health and safety of our staff, clients, and the collective community are incredibly important to us at YWCA Spokane. While our on-site office location is closed during this pandemic, we will continue to provide services in every other way possible. See below for updates regarding adjustments made so we can continue to move forward with our work and mission in Spokane.

Continued Services Available

Critical services, including our 24hr safe shelter and our 24hr helpline, will remain available via phone, text, email, and video when possible during this time. The below information is updated regularly to ensure new and existing clients can get connected as quickly as possible. Thank you! Please explore this pdf for additional community resources. 

Offender Release Notice Due To COVID-19

YWCA 24hr Helpline

Our 24hr domestic violence helpline, 509-326-2255, will remain available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately. Through the helpline, our confidential advocates are available to contact if you or someone you know has questions or concerns about intimate partner domestic violence at any time. If it is safe to do so, you can also reach our confidential advocates via email at help@ywcaspokane.org, or through text messages at 509-220-3725.

Housing Advocacy

If your housing has been or is being impacted by intimate partner domestic violence, you can call or text our Housing Advocacy Resource Line at 509-998-5959. You can expect a call back within 72 hours.  Our housing team can provide safety planning, resources and referrals, and help you navigate your housing crisis. If you have worked with a housing advocate in the past, you can also reach out to them with the contact information that you already have. Our Responsible Renters Class, part of our regular housing assistance programing, is suspended until further notice.

Legal Advocacy

If you need assistance with a protection order due to intimate partner domestic violence, or if you are the listed victim in a criminal case and you need to speak to an advocate, please call 509-477-3656 option #1. If one of our legal advocates is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a legal advocate will reach out to you as soon as they are able to.

Civil Legal Assistance 

If you would like to speak to an attorney for a matter related to intimate partner domestic violence, please email the YWCA’s Legal Department at ywcalegal@ywcaspokane.org. Please provide your name, date of birth, name of opposing party, opposing party’s date of birth, case number, and a safe phone number to reach you at.  Any further information provided will be disregarded as the YWCA Attorneys cannot consider specific facts of a case until they have completed their conflict checks and determined whether they are ethically allowed to speak with you. If you do not have any access to email, you may call the YWCA’s Legal Department at 509-570-4338, and provide the same bolded information above.

Community Service Office Advocacy

Our Community Service Office (CSO) Advocates are working from home, with the closure of DSHS offices. From home, they will continue to provide services and support to their clients over the phone. If you are working with a CSO advocate, you may contact your advocate directly via phone or email, and they will get back to you as soon as possible. An important update to note from DSHS impacting individuals who receive TANF is: “Effective March 16th, due to the COVID-19 outbreak, WorkFirst (TANF) participants are exempt from mandatory participation requirements and not subject to sanction or termination penalties. These are temporary measures due to the current public health situation and an estimated date to resume normal activity is unknown at this time.”

Women’s Opportunity Center

Our Sister’s Closet, Women to Work, BFET training, and LifeSkills Essentials classes and services are canceled until further notice. Our Sister’s Closet is not accepting donations until further notice. Mobility Mentoring is still available via phone at 509-202-0211. Case management for clients who are enrolled in the Women to work or BFET programs is available via phone at 509-202-5613. Questions about the Circle of Security Parenting Classes can be directed to 509-789-9280. Questions regarding the LifeSkills Essentials class can be directed to 509-789-9287. If one of our staff members is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a staff member will reach out to you as soon as they are able to.

Counseling and Mental Health Therapy

Counseling Center Advocates are scheduling 30-minute phone sessions with new and existing clients who are survivors of intimate partner domestic violence and in need of support. To make an appointment, please call 509-789-9297, and leave a voicemail with your name, a safe phone number to call you back at, and whether or not it is okay for us to leave a message if you are not able to answer at the time we call you back. You will receive a call back from a staff member within a week of your voicemail to schedule your appointment. When your advocate calls you for your scheduled appointment, it will be from a blocked phone number.

Telehealth options are available, and covered by insurance, for clients currently working with a member of our therapy team. If you are interested in Telehealth sessions, please contact your current therapy provider directly with the contact information you have for them. If you would like to check in with a mental health team member please leave a message at the following phone number and a mental health team member will call you back by the end of the business day: 509-789-9273. If you’re having a mental health emergency, please call the regional crisis line at 1-877-266-1818

Safe Mailing Address Program

Clients who receive their mail at YWCA Spokane may visit our main location, 930 N Monroe St Spokane, WA 99201, on Wednesdays between 1 and 2 pm, to pick up their mail from a staff member. As always, some form of ID will still be required of those who are picking up mail.

Thank You For Your Support

Thank you for your partnership and support during this difficult time. We will make sure to share additional news as pertinent updates become available. Thank you for helping us protect our community and each other.