Services Overview

Many of YWCA Spokane’s supportive services are available in person. In some cases, services are also available remotely, via phone, video chat, or email. Please review the regularly updated information about each of our services below for more details.

We invite you to additionally review this PDF for additional community resources. 


For Our Collective Health And Safety

For individuals working in or visiting the Advocacy Support Center at our main location for advocacy, therapy, or legal services, face masks are required. If you do not have a mask, we would be happy to provide one for you for free when you arrive at our main location.

If you have health conditions, are deaf or hard of hearing, or have other mental or physical health issues that prevent you from wearing a mask or from being able to place or remove the mask on your own, please call our front desk at 509-326-1190 for alternative service options.

Outside of the Advocacy Support Center, face masks are not currently required. Please know that, wherever you may be engaging with our agency, you may choose to wear a face mask.


Intimate Partner Domestic Violence Services:                        

Other Free Services and General Information:


Hours of Operation

Our domestic violence confidential safe shelter and domestic violence helpline services are available 24 hours a day, 7 days a week, all year long. Additional YWCA Spokane services at our main office location (930 N Monroe St, Spokane, WA 99201) are available during the following hours. Please review departmental details below for any adjustments to availability of services across service delivery locations.

YWCA Spokane Main Office Hours:
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm


24hr Helpline Services and Safe Shelter

Our 24hr domestic violence helpline, 509-326-2255, is available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately.

If it is safe to do so, you can also reach our confidential advocates via email at help@ywcaspokane.orgor through text messages at 509-220-3725. Through the helpline, our confidential advocates are available to provide support if you or someone you know has questions or concerns about intimate partner domestic violence.

Advocates from the helpline can help with safety planning, resources, and referrals. They can also answer some basic housing related questions in regards to resources, referrals, lease breaks, etc. This number is also used to access YWCA Spokane’s confidential safe shelter. Trained advocates can provide a screening to determine if YWCA Spokane’s safe shelter is an option.

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Housing Advocacy For Survivors

Our housing advocates work with survivors of intimate partner domestic violence (IPDV) with housing related issues. Housing advocates can provide information about landlord/tenant issues, resources, safety planning and referrals to other community partners.

Housing advocates are available during walk-in hours on Monday mornings from 9:00am until 12:00pm each week at our main location, 930 N Monroe St, Spokane, WA 99201. (Walk-in hours flyer) Due to capacity, housing advocates can serve the first 6 survivors who arrive during walk-in hours each week. If you come to walk-in hours and we have reached capacity for the day, you will have the option of requesting a call back from a housing advocate.

The YWCA advocates are available at our 24hr helpline, 509-326-2255, to answer your basic housing related questions.

Housing Resources In Spokane:

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Domestic Violence Support Advocacy for Adults, Children & Youth

Advocacy For Adults

At YWCA Spokane, our Domestic Violence Support Advocates work alongside adult survivors of intimate partner domestic violence. We offer safety planning, resource referrals, psychoeducation, and supportive listening.

  • Individual advocacy: Our Domestic Violence Support Advocates are available on an individual basis through walk-in services and appointment based services. Walk-in hours take place each week, on Monday mornings from 9 am until noon at our main location, 930 N Monroe St, Spokane, WA 99201.(Walk-in hours flyer) Appointments are offered in-person, over the phone, or over Zoom. To make an appointment, please call 509-326-1190. Survivors may walk in to our main location, 930 N Monroe St, Spokane, WA 99201, and schedule an appointment at the front desk if calling on the phone is not an option.
  • Support group: Domestic Violence Support Advocates facilitate support groups for adult survivors of intimate partner domestic violence each week on Tuesdays from 11 am-12:30 pm and Wednesdays from 4 pm-5 pm. Please feel free to explore and distribute our Support Group Flyer, and contact 509-326-1190 if you are a survivor interested in attending support group or have questions about support group.
Advocacy For Children & Youth

Our Youth Advocate provides developmentally-appropriate support advocacy services for children and youth who have witnessed and/or been impacted by intimate partner domestic violence.

  • Our Youth Advocate is available to support children, youth, and their parents through appointment based services. Children and youth ages 4-18 can meet with the Youth Advocate individually. For children under 4, our Youth Advocate can meet with the child’s parent to provide parenting support, information, and referrals to help meet the child’s needs.
  • Appointments are offered through phone call, video conferencing, and in-person options. To make an appointment, please call 509-326-1190. Survivors may walk in to our main location, 930 N Monroe St, Spokane, WA 99201, and schedule an appointment at the front desk if calling on the phone is not an option.

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Mental Health Therapy

The Mental Health Therapy program offers in-person or Telehealth appointment options for survivors of intimate partner violence.

We recommend that survivors meet with a Domestic Violence Support Advocate before getting connected with our mental health therapy team. Domestic Violence Support Advocates can then directly refer survivors to our mental health therapy team or provide resource options in the community. To learn how to get connected with a Domestic Violence Support Advocate first, click here.

To review a list of community mental health services, check out this handout of therapy, counseling, and other supportive mental health resources. Additionally, know that our Domestic Violence Support Advocates can support survivors in finding therapy options appropriate for themselves and their children.

If you would like more information about our mental health services, please call 509-326-1190 and we’d be happy to walk you through the process. If you’re having a mental health emergency, please call the regional crisis line at 1-877-266-1818.

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Our legal advocates can provide information, referrals, and assistance with Domestic Violence Protection Orders, No Contact Orders, and criminal cases. If you need assistance with a protection order due to intimate partner domestic violence, or if you are the listed victim in a criminal case and you need to speak to an advocate, please call 509-477-3656 option #1. If one of our legal advocates is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a legal advocate will reach out to you as soon as they are able to.

If you are considering a protection order or have further questions about the process, we invite you to explore the legal advocates’ answers to a list of frequently asked questions on this page.

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Civil Legal Assistance 

How to Access YWCA Spokane’s Civil Legal Services

Our Civil Legal department accepts online intakes Monday through Wednesday of each week. Intakes are accepted in the order in which they are received. After you submit an online intake form, a member of the Civil Legal team will contact you to schedule an appointment either in-person, over the phone or virtually. Appointments are scheduled the following week after online intakes are received.

If you would like to speak to an attorney for a matter related to intimate partner domestic violence, please complete our online intake form below.

YWCA Spokane Civil Legal Client Intake
Are you a victim of Intimate Partner Domestic Violence? *

Client Information

Are you represented by an attorney? *

Opposing Party / Intimate Partner Information

Are they represented by an attorney? *

Children's Information, if Applicable

Are there children involved in this case? *

Demographics

The information you provide in this section is for statistical reports that are used to fund YWCA Spokane's Domestic Violence Service Center. Your answers to these questions will not affect your ability to receive services.
How would you describe your race and ethnic background? *
Are you disabled? *
Are you an immigrant, refuge, or asylum seeker? *
Is English your first language? *
Do you live in a rural area? *
How would you describe the nature of your relationship with the opposing party? *

Policies and Procedures

Please check each statement below to verify your understanding *
If you are unable to fill out the online intake form above because you do not have access to the internet, please call our front desk at 509-326-1190. Our front desk staff will be able to help you fill out the online intake.

We are dedicated to providing intimate partner domestic violence survivors civil legal services. However, at times the number of intakes received may exceed the capacity of our Civil Legal department. In the event that we are unable to process or accept intakes, please contact Northwest Justice Project by calling 1-888-201-1014 on weekdays between 9:15 am – 12:15 pm. If you prefer not to contact the Northwest Justice Project yourself, one of our advocates may be able to provide a direct referral for you as a survivor of intimate partner domestic violence.

How to Access Northwest Justice Project Referral Request

For those seeking a referral to the Northwest Justice Project, please call our advocate message line at 509-789-9289 to request a CLEAR CV referral. If an advocate is not able to answer at the time of your call, please leave a voicemail including; your first and last name, a safe phone number to contact you, and a clear statement indicating that you are calling for a CLEAR CV referral. An advocate will return your call within three (3) business days. Please be aware that Northwest Justice Project does not promise to represent clients in court and cannot assist clients if a client already has a lawyer.


Community Service Office Advocacy – Support With DSHS Services For Survivors

Our Community Service Office (CSO) Advocates continue to provide services and support to their clients over the phone. If you are working with a CSO advocate, you may contact your advocate directly via phone or email, and they will get back to you as soon as possible. If you are not currently connected with a CSO advocate and would like to speak with one about TANF-related questions, including evaluation for a time limit extension due to domestic violence, please call the CSO advocates line at: 509-789-9289.

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Women’s Opportunity Center (Including Our Sister’s Closet)

Services include job readiness, financial skill building, holistic healing and skill development services, computer lab access, clothing/necessities services in Our Sister’s Closet. Learn more about the below services here. 

  • Job Readiness Services
    • Women to Work Mentorship Services Flyer 509-789-9281 
  • Our Sister’s Closet Clothing Boutique 509-326-1190
    • One-on-one appointments Monday-Thursday each week.
    • Call Friday mornings between 9 am and noon to schedule an appointment for the following week.
    • For urgent clothing and hygiene needs, speak with any YWCA Spokane staff member about requesting a Care Package.
      • Due to our limited capacity, appointment request calls received outside of the 9 am-noon time frame on Friday mornings will not be returned. 
    • For urgent clothing and hygiene needs, speak with any YWCA Spokane staff member about requesting a Care Package.
  • Holistic Healing & Skill Development Services
    • Including Social Emotional Learning Group (SEL), Yoga For Reclaiming the Body, Essentials Life Skills, Expressive Arts Groups, STORY Group, Nature Walks, and Circle of Security Parenting Classes.
    • Our July holistic services calendar contain all current program times, brief descriptions of our offerings, and contact information for program facilitators.
  • Computer Lab For Clients
    • Available for any client currently participating in a program provided by YWCA Spokane.
    • Our computer lab is available for walk-ins, with limited staff support, Mondays, Tuesdays, and Thursdays from 9 am-4 pm, as well as Wednesdays from 10:30 am-4 pm. If extra technology support is needed, please call 509-326-1190 or speak with your advocate to schedule an appointment.

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Safe Haven Classroom

The Safe Haven classroom provides free, on-site childcare for individuals accessing services in person at our main location, 930 N Monroe St Spokane, WA 99201. The Safe Haven classroom can accommodate children who are between the ages of 3 months old and 12 years old.

Safe Haven Classroom Hours Of Availability:
– Monday: 9am – 4:30pm (closed 12-12:30)
– Tuesday: 9am – 4:30pm (closed 12-12:30)
– Wednesday: 9am – 4:30pm (closed 12-12:30)
– Thursday: 9am – 4:30pm (closed 12-12:30)
– Friday: closed

Individuals must have an appointment secured in Safe Haven in order to utilize its services, except during walk-in hours. To schedule time for your child or children to use the Safe Haven classroom while you engage in services onsite at YWCA Spokane, please call 509-638-8107 or speak with the staff member you will be engaging with.

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Early Childhood Education and Assistance Program

YWCA Spokane’s ECEAP Program is offering in-person learning within all five of our classrooms, spread across three different locations. We have two ECEAP classrooms in downtown Spokane, one in Medical Lake, and two in West Plains (Airway Heights). The Early Childhood Education and Assistance Program (ECEAP, pronounced “e-cap”) is Washington’s FREE comprehensive preschool program serving income and environmentally eligible 3 and 4-year old children and their families.

Currently, our five ECEAP classrooms all follow a school day model with in-person learning from 8 am to 3:00 pm. Health and safety procedures have been implemented since the beginning of the pandemic, and will continue to be adjusted, as needed, to keep us all safe. Children and families enrolled in YWCA Spokane’s ECEAP program will engage in detailed conversation with staff members about health and safety policies and procedures at the time of their enrollment and throughout the time of their engagement with our ECEAP program.

Want more information? Fill out the form below and ECEAP staff from YWCA Spokane will contact you.

ECEAP Interest Form
How can ECEAP staff contact the parent/guardian?
Which ECEAP classroom location are you interested in?

To apply for YWCA Spokane’s ECEAP, you can:

  • Download a pdf of the ECEAP application and return it following the directions in the application.

DOWNLOAD ECEAP APPLICATION FORM

  • Complete your ECEAP application entirely online here.

APPLY FOR ECEAP ONLINE

  • Visit our office in person during business hours, receive a paper copy of the application from staff, and complete the application in person.

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Prevention Team

Currently our Prevention Team is looking for community partners who are interested in enrolling a group of students or adults in a healthy relationships curriculum. If you would like to learn more please contact preventionteam@ywcaspokane.org.  Learn more about our prevention work here.

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Safe Mailing Address Program

Clients who receive their mail at YWCA Spokane may visit our main location, 930 N Monroe St Spokane, WA 99201, during regular business hours. As always, some form of ID will be required of those who are picking up mail.

YWCA Spokane Business Hours
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm

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Share about Our Impact

If you have used any of the services above and would like to share about how they have impacted your life, consider writing an impact statement here.

Impact statements allow us to celebrate successes, bring attention to injustice, and connect supporters to our work. Stories of every length and depth have the power to shape the media narrative, influence legislatures, raise critical funds, and lift up our fellow community members.

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