YWCA Spokane Service Updates During COVID-19

NOTICE: Clients can access YWCA Spokane’s support remotely via phone, email, or video. In some cases, in-person options are available as well. Please review the detailed information below for updates regarding access to specific services.

The health and safety of our staff, clients, and the collective community are incredibly important to us at YWCA Spokane. The below information will continue to be updated as we move throughout the pandemic. Please explore this PDF for additional community resources. 


For Our Collective Health And Safety

In efforts to slow the spread of COVID-19, all individuals must wear masks or face shields while at our agency. If you are coming to our agency for a scheduled appointment and do not have a mask, please let us know and we’d be happy to provide one for you for free. If you have health conditions, are deaf or hard of hearing, or have other mental or physical health issues that prevent you from wearing a mask or from being able to place or remove the mask on your own, please call our front desk for alternative service options. In addition to frequent sanitizing procedures implemented throughout the day, clients will be asked to complete a short health screening as well as a temperature check upon entering the building. Questions about our health and safety procedures can be directed to our front desk staff by calling 509-326-1190.

Hours of Operation

Our domestic violence confidential safe shelter and domestic violence helpline services remain available 24 hours a day, 7 days a week. Additional YWCA Spokane services at our main office location (930 N Monroe St, Spokane, WA 99201) will be available during the following hours. Please review departmental details below for any adjustments to availability of services across service delivery locations.

YWCA Spokane Main Office Hours:
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm


24hr Helpline Services and Safe Shelter

Our 24hr domestic violence helpline, 509-326-2255, is available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately. Through the helpline, our confidential advocates are available if you or someone you know has questions or concerns about intimate partner domestic violence at any time. They can help with safety planning, resources, and referrals.

They can also answer some basic housing related questions in regards to resources, referrals, lease breaks, etc. This number is also used to access YWCA Spokane’s confidential safe shelter. Trained advocates on the crisis line can provide a screening to determine if YWCA Spokane’s safe shelter is an option.

If it is safe to do so, you can also reach our confidential advocates via email at help@ywcaspokane.orgor through text messages at 509-220-3725.


Housing Advocacy

The YWCA’s Housing Advocacy Resource Line at 509-998-5959 is no longer active. The YWCA’s 24/hr helpline is available at 509-326-2255 to answer some basic housing related questions.

Housing advocates who work with survivors of intimate partner domestic violence are available during walk-in hours on Monday mornings from 9 am until noon each week at our main location, 930 N Monroe St, Spokane, WA 99201. For more information about walk-in hours, please review this informational flyer.

For your use and reference, the following links provide information about some of Spokane’s housing resources:


Intimate Partner Domestic Violence Advocacy for Adults and Youth

At YWCA Spokane, Domestic Violence Advocates work with adult survivors of intimate partner domestic violence and survivors’ children who have been impacted by intimate partner domestic violence. Domestic Violence Advocates work alongside survivors and offer safety planning, resource referrals, psychoeducation, and supportive listening.

Domestic Violence Advocates are available to support adult survivors of intimate partner domestic violence on an individual basis through walk-in services and appointment based services. Walk-in hours take place each week, on Monday mornings from 9 am until noon at our main location, 930 N Monroe St, Spokane, WA 99201. For more information about walk-in hours, please review this informational flyer. Appointments are offered through phone call, video conferencing, and in-person options. To make an appointment, please call 509-326-1190. Survivors may walk in to our main location, 930 N Monroe St, Spokane, WA 99201, and schedule an appointment at the front desk if calling on the phone is not an option.

Our Domestic Violence Youth Advocate is available to support children who have been impacted by intimate partner domestic violence through appointment based services. Appointments are offered through phone call, video conferencing, and in-person options. To make an appointment, please call 509-326-1190. Survivors may walk in to our main location, 930 N Monroe St, Spokane, WA 99201, and schedule an appointment at the front desk if calling on the phone is not an option.

Please note that return calls from YWCA Spokane Domestic Violence Advocates may be from a blocked number.

Domestic Violence Advocates facilitate virtual support groups for adult survivors of intimate partner domestic violence each week on Tuesdays from 11 am-12:30 pm and Wednesdays from 4 pm-5 pm. Please feel free to explore and distribute our Support Group Flyer, and contact 509-326-1190 if you are a survivor interested in attending support group or have questions about support group.


Mental Health Therapy

The Mental Health Therapy program continues to be available and is offering in-person or Telehealth appointment options for survivors of intimate partner violence. Currently, our therapists are unable to accept new clients. This page will be updated when our therapists are able to accept new clients.

If you are looking to get connected with mental health services at this time, consider utilizing the information in this handout of therapy, counseling, and other supportive mental health resources. Additionally, know that our intimate partner domestic violence advocates can support survivors in finding alternative therapy options for themselves and their children.

If you would like to check in with a mental health team member, please leave a message at the following phone number and a mental health team member will call you back by the end of the business day: 509-789-9273. If you’re having a mental health emergency, please call the regional crisis line at 1-877-266-1818.


Legal Advocacy

If you need assistance with a protection order due to intimate partner domestic violence, or if you are the listed victim in a criminal case and you need to speak to an advocate, please call 509-477-3656 option #1. If one of our legal advocates is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a legal advocate will reach out to you as soon as they are able to.

If you are considering a protection order or have further questions about the process, we invite you to explore the legal advocates’ answers to a list of frequently asked questions on this page.


Civil Legal Assistance 

Due to high demand, our Civil Legal Department is currently unable to accept new intakes. During the morning of Monday 6/28/2021, the online intake form for YWCA Spokane’s Civil Legal Department will be re-opened and available on this webpage.

In the meantime, please consider reaching out to the Northwest Justice Project by calling 1-888-201-1014 on weekdays between 9:15 am – 12:15 pm. As an alternative to calling the Northwest Justice Project yourself, our advocates are able to provide direct referrals for survivors of intimate partner domestic violence. More information about the referral process is provided below.

If you would like a referral to the Northwest Justice Project, you may call our advocates at 509-789-9289 and request a referral to Clear CV. If an advocate is not able to answer at the time of your call, please leave a voicemail including your full name, a safe phone number to contact you at, and a clear statement that you are calling about a CLEAR CV referral. We will return your call within three business days. Please be aware that Northwest Justice attorneys do not represent clients in court and cannot assist clients if a client already has a lawyer. Our advocates are collectively staffing this phone line in order to help survivors of intimate partner domestic violence meet their Civil Legal needs.


Community Service Office Advocacy

Our Community Service Office (CSO) Advocates are working from home, with the closure of DSHS offices. From home, they will continue to provide services and support to their clients over the phone. If you are working with a CSO advocate, you may contact your advocate directly via phone or email, and they will get back to you as soon as possible. If you are not currently connected with a CSO advocate and would like to speak with one about TANF-related questions, including evaluation for a time limit extension due to domestic violence, please call the CSO advocates line at: 509-789-9289.

An important update to note from DSHS impacting individuals who receive TANF is: “Effective March 16th, due to the COVID-19 outbreak, WorkFirst (TANF) participants are exempt from mandatory participation requirements and not subject to sanction or termination penalties. These are temporary measures due to the current public health situation and an estimated date to resume normal activity is unknown at this time.”


Women’s Opportunity Center (Including Our Sister’s Closet)

Current information about available services within the Women’s Opportunity Center, which include job readiness, financial skill building, and Our Sister’s Closet, is listed below. If seeking more specific information, please contact staff members through the channels indicated below.

  • The Women to Work and BFET programs are available by appointment via phone or video. Please call 509-202-5613 for more information.
  • Mobility Mentoring and Financial Workshops are available by phone or video. Please call 509-202-0211 for more information.
  • Questions regarding the Life Skills Essentials class can be directed to 509-789-9287. (Classes are currently cancelled)
  • Our Sister’s Closet clothing boutique, YWCA’s computer lab, and other groups are not yet available.
  • Questions about our Circle of Security Parenting Classes or Expressive Art Group can be directed to teresad@ywcaspokane.org or by reaching out to 509-724-6337.

Safe Haven Child Care

YWCA Spokane’s free, onsite, child care is available on an as-needed basis for clients to use while accessing other YWCA Spokane services. Clients must have an appointment secured in Safe Haven in order to utilize its services, except during client service walk-in hours. At this time, Safe Haven is able to work with children between the ages of 6 weeks and 12 years old. Please ask a YWCA Spokane staff member to assist you in securing an appointment in Safe Haven at least one business day before your need to utilize Safe Haven services.

Updates about health and safety procedures that have been implemented are available here.

Safe Haven Hours Of Availability:
– Monday: 9am – 4:30pm (closed 12-12:30 for staff lunch break)
– Tuesday: 9am – 4:30pm (closed 12-12:30 for staff lunch break)
– Wednesday: 9am – 4:30pm (closed 12-12:30 for staff lunch break)
– Thursday: 9am – 4:30pm (closed 12-12:30 for staff lunch break)
– Friday: closed


Early Childhood Education and Assistance Program

YWCA Spokane’s ECEAP Program is offering in-person learning within all five of our classrooms, spread across three different locations. We have two ECEAP classrooms in downtown Spokane, one in Medical Lake, and two in West Plains (Airway Heights). ECEAP, the Early Childhood Education and Assistance Program is Washington’s FREE comprehensive preschool program serving high need 3 and 4 year old children and families at or below 110% of the Federal Poverty Level (for a family of 4 this is no more than $28,325 annually).

Currently, our five ECEAP classrooms all follow a school day model with in-person learning from 8:30 am to 3:00 pm. Health and safety procedures have been implemented since the beginning of the pandemic, and will continue to be adjusted, as needed, to keep us all safe. Children and families enrolled in YWCA Spokane’s ECEAP program will engage in detailed conversation with staff members about health and safety policies and procedures at the time of their enrollment and throughout the time of their engagement with our ECEAP program.

To apply for YWCA Spokane’s ECEAP program, please complete our ECEAP APPLICATION form and return it following the directions in the application.


In-Kind Donations

YWCA Spokane’s domestic violence safe shelter is currently accepting gift card donations ordered and delivered via Amazon. Gift card donations can be mailed to YWCA Spokane, 930 N Monroe St, Spokane, WA 99201. If ordering via Amazon, please include Safe Shelter as the recipient. Find a link to our Amazon Safe Shelter Wishlist here. For specific shelter donations questions, contact Melanie at melaniew@ywcaspokane.org.

Starting on June 8th 2021, Our Sister’s Closet will be accepting donations of items specificed in this Donation Guide, one day per week. Each week, on Tuesdays from 9 am – 5 pm, our staff will be able to receive donations for Our Sister’s Closet. Donations may be delivered in person to our front desk located at 930 N Monroe St. on Tuesdays between 9 am and 5 pm. We are unable to accept or receive donations on any day of the week other than Tuesday. There is also an option to give through Amazon by purchasing items on our wishlist and having them delivered directly to us. More information about Our Sister’s Closet donation practices can be found here

At this time, we are not able to accept donated goods outside of the items detailed above. We will continue to provide updates as our ability to accept and receive donations changes. In the meantime, we encourage those who would like to support YWCA Spokane in other ways to consider conducting a virtual donation drive for monetary support or give a monetary donation online here. Additionally, you may learn more about additional Ways to Give here.


Safe Mailing Address Program

Clients who receive their mail at YWCA Spokane may visit our main location, 930 N Monroe St Spokane, WA 99201, during regular business hours. As always, some form of ID will be required of those who are picking up mail.

YWCA Spokane Business Hours
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm


Thank You For Your Ongoing Support

Thank you for your partnership and support during this difficult time. This has been a tough time for all of us as things seem to change from moment to moment. We deeply appreciate the ongoing commitment our agency has received during this public health crisis, even as so many of you have been moving through your own personal struggles and challenges during this time. By sticking together, we will weather this storm.

We will make sure to share additional news as pertinent updates become available. Thank you for helping us protect our community and each other.