YWCA Spokane Service Updates During COVID-19
Clients can access YWCA Spokane’s support remotely via phone, email, or video. In some cases, in-person options are available are well. Please review the detailed information below for updates regarding access to specific services.
The health and safety of our staff, clients, and the collective community are incredibly important to us at YWCA Spokane. The below information will continue to be updated as we move throughout the pandemic. Please explore this PDF for additional community resources.
For Our Collective Health And Safety
In efforts to slow the spread of COVID-19, all individuals must wear masks or face shields while at our agency. If you are coming to our agency for a scheduled appointment and do not have a mask, please let us know and we’d be happy to provide one for you for free. If you have health conditions, are deaf or hard of hearing, or have other mental or physical health issues that prevent you from wearing a mask or from being able to place or remove the mask on your own, please call our front desk for alternative service options. In addition to frequent sanitizing procedures implemented throughout the day, clients will be asked to complete a short health screening as well as a temperature check upon entering the building. Questions about our health and safety procedures can be directed to our front desk staff by calling 509-326-1190.
Hours of Operation
Our domestic violence confidential safe shelter and domestic violence helpline services remain available 24 hours a day, 7 days a week. Additional YWCA Spokane services at our main office location (930 N Monroe St, Spokane, WA 99201) will be available during the following hours. Please review departmental details below for any adjustments to availability of services across service delivery locations.
YWCA Spokane Main Office Hours:
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm
YWCA’s 24hr Helpline Services and Safe Shelter
Our 24hr domestic violence helpline, 509-326-2255, will remain available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately. Through the helpline, our confidential advocates are available to contact if you or someone you know has questions or concerns about intimate partner domestic violence at any time. You can also call this number to access YWCA Spokane’s confidential safe shelter. Trained advocates on the crisis line can provide a screening to determine if YWCA Spokane’s safe shelter is an option. If it is safe to do so, you can also reach our confidential advocates via email at firstname.lastname@example.org, or through text messages at 509-220-3725.
If your housing has been or is being impacted by intimate partner domestic violence, you can call or text our Housing Advocacy Resource Line at 509-998-5959. You can expect a call back within 72 hours. Our housing team can provide safety planning, resources and referrals, and help you navigate your housing crisis. In addition, YWCA Spokane has funds available to assist qualifying households with their housing crisis. If you have worked with a housing advocate in the past, you can also reach out to them with the contact information that you already have.
Counseling and Mental Health Therapy
Counseling Center Advocates are scheduling 30-minute to 1-hour appointments with new and existing clients who are survivors of intimate partner domestic violence in need of support. Appointments are offered through phone call or video conferencing options. Our advocates are able to walk through the process of using video conferencing software with clients.
To make an appointment with a Counseling Center Advocate, please call the front desk at 509-326-1190. If staff are unable to answer at the time of your call, please leave a voicemail with your name, a safe phone number to call you back at, and whether or not it is okay for us to leave a message if you are not able to answer at the time we call you back. At this time, our front desk is available for survivors of intimate partner domestic violence to walk in and make appointments if calling on the phone is not an option.
Please note that return calls from YWCA Spokane may be from a blocked number.
The Mental Health Therapy program continues to be available and is offering telehealth, phone or video conferencing, appointment options for survivors of intimate partner violence. Telehealth options are covered by insurance. If you are interested in Telehealth sessions or would like more information about our mental health program, please contact the front desk at 509-326-1190 to get connected with a therapist. If you would like to check in with a mental health team member, please leave a message at the following phone number and a mental health team member will call you back by the end of the business day: 509-789-9273. If you’re having a mental health emergency, please call the regional crisis line at 1-877-266-1818.
If you need assistance with a protection order due to intimate partner domestic violence, or if you are the listed victim in a criminal case and you need to speak to an advocate, please call 509-477-3656 option #1. If one of our legal advocates is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a legal advocate will reach out to you as soon as they are able to.
If you are considering a protection order or have further questions about the process, we invite you to explore the legal advocates’ answers to a list of frequently asked questions on this page.
Civil Legal Assistance
If you would like to speak to an attorney for a matter related to intimate partner domestic violence, please complete our online intake form below.
If you would like a referral to the Northwest Justice Project, you may call our advocates at 509-789-9289 and request a referral to Clear CV. If an advocate is not able to answer at the time of your call, please leave a voicemail including your full name, a safe phone number to contact you at, and a clear statement that you are calling about a CLEAR CV referral. We will return your call within three business days. Please be aware that Northwest Justice attorneys do not represent clients in court and cannot assist clients if a client already has a lawyer. Our advocates are collectively staffing this phone line in order to help survivors of intimate partner domestic violence meet their Civil Legal needs.
Community Service Office Advocacy
Our Community Service Office (CSO) Advocates are working from home, with the closure of DSHS offices. From home, they will continue to provide services and support to their clients over the phone. If you are working with a CSO advocate, you may contact your advocate directly via phone or email, and they will get back to you as soon as possible. If you are not currently connected with a CSO advocate and would like to speak with one about TANF-related questions, including evaluation for a time limit extension due to domestic violence, please call the CSO advocates line at: 509-789-9289.
An important update to note from DSHS impacting individuals who receive TANF is: “Effective March 16th, due to the COVID-19 outbreak, WorkFirst (TANF) participants are exempt from mandatory participation requirements and not subject to sanction or termination penalties. These are temporary measures due to the current public health situation and an estimated date to resume normal activity is unknown at this time.”
Women’s Opportunity Center (Including Our Sister’s Closet)
Current information about available services within the Women’s Opportunity Center, which include job readiness, financial skill building, and Our Sister’s Closet, is listed below. If seeking more specific information, please contact staff members through the channels indicated below.
- The Women to Work and BFET programs are available by appointment via phone or video. Please call 509-202-5613 for more information.
- Mobility Mentoring and Financial Workshops are available by phone or video. Please call 509-202-0211 for more information.
- Questions regarding the Life Skills Essentials class can be directed to 509-789-9287. (Classes are currently cancelled)
- Our Sister’s Closet clothing boutique, YWCA’s computer lab, and other groups are not yet available.
- Questions about our Circle of Security Parenting Classes or Expressive Art Group can be directed to email@example.com or by reaching out to 509-724-6337.
Safe Haven Child Care
YWCA Spokane’s free, onsite, child care is available on an as-needed basis for clients to use while accessing other YWCA Spokane services. Clients must have an appointment secured in Safe Haven in order to utilize its services. At this time, Safe Haven is able to work with children between the ages of 2 years old and 12 years old. Please ask a YWCA Spokane staff member to assist you in securing an appointment in Safe Haven at least one business day before your need to utilize Safe Haven services.
Updates about health and safety procedures that have been implemented are available here.
Safe Haven Hours Of Availability:
– Monday: 9am – 4pm
– Tuesday: 9am – 4pm
– Wednesday: 10 – 4pm
– Thursday: 9am – 4pm
– Friday: closed
Early Childhood Education and Assistance Program
YWCA Spokane’s ECEAP Program is offering in-person learning within all five of our classrooms, spread across three different locations. We have two ECEAP classrooms in downtown Spokane, one in Medical Lake, and two in West Plains (Airway Heights). ECEAP, the Early Childhood Education and Assistance Program is Washington’s FREE comprehensive preschool program serving high need 3 and 4 year old children and families at or below 110% of the Federal Poverty Level (for a family of 4 this is no more than $28,325 annually).
Currently, our five ECEAP classrooms all follow a school day model with in-person learning from 8:30 am to 3:00 pm. Health and safety procedures have been implemented since the beginning of the pandemic, and will continue to be adjusted, as needed, to keep us all safe. Children and families enrolled in YWCA Spokane’s ECEAP program will engage in detailed conversation with staff members about health and safety policies and procedures at the time of their enrollment and throughout the time of their engagement with our ECEAP program.
To apply for YWCA Spokane’s ECEAP program, please complete our ECEAP APPLICATION form and return it via email to the ECEAP location you would like to apply for.
YWCA Spokane’s domestic violence safe shelter is currently accepting gift card donations ordered and delivered via Amazon. At this time, we are unable to receive donations of any other kind. Gift card donations can be dropped off or mailed to YWCA Spokane, 930 N Monroe St, Spokane, WA 99201. If ordering via Amazon, please include Safe Shelter as the recipient. Find a link to our Amazon Safe Shelter Wishlist here. For specific shelter donations questions, contact Melanie at firstname.lastname@example.org.
Our Sister’s Closet and the Women’s Opportunity Center are currently unable to receive donations of clothing and necessities or office and craft supplies. We are working to set up safety measures for our staff and clients, and will reopen in accordance with CDC guidelines when deemed safe. However, during the month of November we are hosting a coat drive to gather warm coats for women receiving support through our agency. Please donate new or gently used coats that have been packaged in plastic bags. Learn more about our coat drive here. For questions regarding the coat drive, contact Teresa at email@example.com.
We encourage those who would like to support this work to consider conducting a virtual donation drive via Amazon or give a monetary donation online here. To designate monetary donations specifically to Our Sister’s Closet, simply leave a note in the comments section indicating that preference. For information about hosting an Amazon donation drive, please contact Teresa at firstname.lastname@example.org Thank you!
Where you can drop off clothing and necessity donations?
In lieu of donating clothing and necessities to Our Sister’s Closet, consider dropping off items with our community partner, Global Neighborhood Thrift at the corner of Trent & Hamilton (919 E. Trent). They are currently open and accepting a variety of donations
Safe Mailing Address Program
Clients who receive their mail at YWCA Spokane may visit our main location, 930 N Monroe St Spokane, WA 99201, during regular business hours. As always, some form of ID will be required of those who are picking up mail.
YWCA Spokane Business Hours
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm
Thank You For Your Ongoing Support
Thank you for your partnership and support during this difficult time. This has been a tough time for all of us as things seem to change from moment to moment. We deeply appreciate the ongoing commitment our agency has received during this public health crisis, even as so many of you have been moving through your own personal struggles and challenges during this time. By sticking together, we will weather this storm.
We will make sure to share additional news as pertinent updates become available. Thank you for helping us protect our community and each other.