YWCA Spokane Service Updates During COVID-19


Clients can access YWCA Spokane’s support via phone, email, video, and now through in-person support to many of our services. Please review below for updates regarding access to specific services.

The health and safety of our staff, clients, and the collective community are incredibly important to us at YWCA Spokane. Now in phase two, adjustments have been made to allow for access to in-person services so we can continue to move forward with our work and mission in Spokane. The below information will continue to be updated as phases of the reopening plan continue. Please explore this PDF for additional community resources. 

For Our Collective Health And Safety

In efforts to slow the spread of COVID-19 we ask that clients wear masks while at our agency. If you are coming to our agency for a scheduled appointment and do not have a mask, please let us know and we’d be happy to provide one for you. If you have health conditions, are deaf or hard of hearing, or have other mental or physical health issues that prevent you from wearing a mask or from being able to place or remove the mask on your own, please call our front desk for alternative service options. In addition to frequent sanitizing procedures implemented throughout the day, clients will be asked to complete a short health screening as well as a temperature check upon entering the building. Questions can be directed to our front desk receptionist by calling 509-326-1190.

Hours of Operation

Our domestic violence confidential safe shelter and domestic violence helpline services remain available 24hr a day, 7 days a week. Additional YWCA Spokane services at our main office location (930 N Monroe St, Spokane, WA 99201) will be available during the following hours. Please review departmental details below for any adjustments to availability of services.

YWCA Spokane Main Office Hours:
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm

YWCA’s 24hr Helpline Services

Our 24hr domestic violence helpline, 509-326-2255, will remain available for you to call at any time. This is the best number for you to contact if you need someone to talk to immediately. Through the helpline, our confidential advocates are available to contact if you or someone you know has questions or concerns about intimate partner domestic violence at any time. If it is safe to do so, you can also reach our confidential advocates via email at help@ywcaspokane.org, or through text messages at 509-220-3725.

Safe Haven Child Care

YWCA Spokane’s free, onsite, child care will be available on a limited bases for clients to use for care of their children ages 2 years old to 12 years old while accessing services. Updates about health and safety procedures that have been implemented are available here. At this time, we ask caretakers to call 509-638-8107 to reserve time within Safe Haven before arrival for an appointment at YWCA Spokane, as space is limited.

Safe Haven Hours Of Availability:
– Monday: 9am – 4pm
– Tuesday: 9am – 4pm
– Wednesday: 10 – 4pm
– Thursday: 9am – 4pm
– Friday: closed

Housing Advocacy

If your housing has been or is being impacted by intimate partner domestic violence, you can call or text our Housing Advocacy Resource Line at 509-998-5959. You can expect a call back within 72 hours.  Our housing team can provide safety planning, resources and referrals, and help you navigate your housing crisis. If you have worked with a housing advocate in the past, you can also reach out to them with the contact information that you already have. Our Responsible Renters Class, part of our regular housing assistance programming, will reopen soon. Please speak with a housing advocate for more information.

Legal Advocacy

If you need assistance with a protection order due to intimate partner domestic violence, or if you are the listed victim in a criminal case and you need to speak to an advocate, please call 509-477-3656 option #1. If one of our legal advocates is not able to answer during the time of your call, if it is safe for you to do so, please leave a detailed message including a way to contact you, and a legal advocate will reach out to you as soon as they are able to.

If you are considering a protection order or have further questions about the process, we invite you to explore the legal advocates’ answers to a list of frequently asked questions on this page.

Civil Legal Assistance 

YWCA Spokane is unable to accept new Family Law clients for the month of October 2020. If you have a Domestic Violence Protection Order matter, please contact the main YWCA Spokane phone line at 509-326-1190 and ask to be transferred to the legal department. For all other matters, including divorce, child custody, child support, etc., if you need immediate assistance please contact the Northwest Justice Project’s CLEAR intake line at 1-888-201-1014. Otherwise, please contact us after October 2020.

An alternative option to calling the Northwest Justice Project’s CLEAR intake line directly is calling our advocates at 509-789-9289 and requesting a referral to Clear CV. If an advocate is not able to answer at the time of your call, please leave a voicemail including your full name, a safe phone number to contact you at, and a clear statement that you are calling about a CLEAR CV referral. We will return your call within three business days. Please be aware that Northwest Justice attorneys do not represent clients in court and cannot assist clients if a client already has a lawyer. Our advocates are collectively staffing this phone line in order to help survivors of intimate partner domestic violence meet their Civil Legal needs.

Community Service Office Advocacy

Our Community Service Office (CSO) Advocates are working from home, with the closure of DSHS offices. From home, they will continue to provide services and support to their clients over the phone. If you are working with a CSO advocate, you may contact your advocate directly via phone or email, and they will get back to you as soon as possible. If you are not currently connected with a CSO advocate and would like to speak with one about TANF-related questions, including evaluation for a time limit extension due to domestic violence, please call the CSO advocates line at: 509-789-9289.

An important update to note from DSHS impacting individuals who receive TANF is: “Effective March 16th, due to the COVID-19 outbreak, WorkFirst (TANF) participants are exempt from mandatory participation requirements and not subject to sanction or termination penalties. These are temporary measures due to the current public health situation and an estimated date to resume normal activity is unknown at this time.”

Women’s Opportunity Center (Including Our Sister’s Closet)

Please review below for updates about available services within YWCA Spokane’s Women’s Opportunity Center, which includes job readiness services, financial skill building, and our donation-based clothing boutique called Our Sister’s Closet. If one of our staff members is not able to answer during the time of your call, and if it is safe for you to do so, please leave a detailed message at the number provided below including a way to contact you. A staff member will reach out to you as soon as they are able to.

  • The Women to Work and BFET programs are available by appointment via phone, video, or in person. Please call 509-202-5613 for more information.
  • Mobility Mentoring and Financial Workshops are available by phone, video, or in person. Please call 509-202-0211 for more information.
  • Questions regarding the Life Skills Essentials class can be directed to 509-789-9287. (classes are currently cancelled)
  • Our Sister’s Closet clothing boutique, YWCA’s computer lab, and other groups are not yet available.
  • Questions about our Circle of Security Parenting Classes or Expressive Art Group can be directed to teresad@ywcaspokane.org.

In-Kind Donations
    • YWCA Spokane’s domestic violence safe shelter is currently in need of the following items for women and children staying with us at our confidential housing locations. Donations can be dropped off at YWCA Spokane, 930 N Monroe St, Spokane, WA 99201.
      • Shelter In-Kind Donation Requests: 
        • Deodorant
        • Lotion (individual and full size)
        • Body Wash
        • Toothpaste and Toothbrushes
        • Baby Wipes
        • Nail Care Items
        • Individual Hand Soaps
    • We are not currently accepting clothing or necessity donations within Our Sister’s Closet or within any of the other programs in the Women’s Opportunity Center. We are working to set up safety measures for our staff and plan to reopen in order to receive donations soon.
      • In the meantime, we encourage those who would like to support this work to consider conducting a virtual donation drive for monetary support or give a monetary donation online here.
        • Financial support is just as necessary to make services operational and will be especially vital as we begin to reopen Our Sister’s Closet. To designate monetary donations specifically to Our Sister’s Closet, simply leave a note in the comments section indicating that preference.  Thank you!
    • Where you can drop off clothing and necessity donations?
      • In lieu of donating in-kind to Our Sister’s Closet at this time, consider dropping off your clothing and household donations to  our community partners, Global Neighborhood Thrift at the corner of Trent & Hamilton (919 E. Trent). They are currently open and accepting a variety of donations.

Counseling and Mental Health Therapy

Counseling Center Advocates are scheduling 30-minute to 1- hour phone sessions with new and existing clients who are survivors of intimate partner domestic violence and in need of support. In-person appointments are now available. However, we continue to encourage the use of phone appointments.

To make an appointment, please call 509-789-9297, and leave a voicemail with your name, a safe phone number to call you back at, and whether or not it is okay for us to leave a message if you are not able to answer at the time we call you back.

You will receive a call back from a staff member within a week of your voicemail to schedule your appointment. At this time our front desk will be available to walk in and make appointments if the phone option does not work for you.

Please note that return calls from YWCA Spokane may be from a blocked number.

Telehealth options are available, and covered by insurance, for clients currently working with a member of our therapy team. If you are interested in Telehealth sessions, please contact your current therapy provider directly with the contact information you have for them. If you would like to check in with a mental health team member please leave a message at the following phone number and a mental health team member will call you back by the end of the business day: 509-789-9273. If you’re having a mental health emergency, please call the regional crisis line at 1-877-266-1818

Safe Mailing Address Program

Clients who receive their mail at YWCA Spokane may visit our main location, 930 N Monroe St Spokane, WA 99201, during regular business hours. As always, some form of ID will be required of those who are picking up mail.

YWCA Spokane Business Hours
– Monday: 8am – 5pm
– Tuesday: 8am – 5pm
– Wednesday: 10am – 5pm
– Thursday: 8am – 5pm
– Friday: 8am – 3pm

Thank You For Your Ongoing Support

Thank you for your partnership and support during this difficult time. This has been a tough time for all of us as things seem to change from moment to moment.  We really appreciate the ongoing commitment our agency has received during this public health crisis, even as so many of you have been moving through your own personal struggles and challenges during this time. By sticking together we will weather this storm.

We will make sure to share additional news as pertinent updates become available. Thank you for helping us protect our community and each other.