24-Hour Helpline FAQs
24-Hour Domestic Violence Help Is Available
509-326-CALL (2255) | firstname.lastname@example.org
Who is answering the phone?
Domestic Violence Victim Advocates at our safe shelter are there to take your calls 24 hours a day, 7 days a week and 365 days a year.
Is it only for victims/survivors? I just have a quick question, but I don’t want to tie up your phone line.
We are here for you. We assure you that we can take your call at any time.
Our helpline is prepared to answer a variety of questions about your options, safety, how to access our safe shelter, our other programs, and community resources. Friends and family who are concerned about how to support a friend who they think is experiencing domestic violence are welcome to call as well.
I was asked for information. What will be done with this?
Normally only what you tell us to do with it.
Advocates maintain your confidentiality as a matter of principle. We believe that your words belong to you, and breaching confidentiality could be a safety risk for some survivors. In addition, confidentiality is required by authorities. We are mandated to keep your information private and have extra legal protections to do so (RCW 5.60.060).
We report our number of calls and basic demographic data to funders, like other domestic violence programs do. This is you helping us. This data helps illustrate the fact to lawmakers that intimate partner violence is a critical issue in our area.
I’m not sure if I’m a victim of domestic violence, but I have some questions in that area. Can I call?
I don’t feel like I’m in crisis. Why would I call?
Not everyone who calls our helpline is in crisis. Sometimes people want to know a specific resource, or to ask an advocate a question about domestic violence dynamics. This is a general-purpose line. People call it to enter our shelter, talk about their experiences, or to ask about a friend.
Yes, Christmas, Ramadan, Shabbat, and both solstices—we are here. We are here to serve survivors every day.
What about LGBT Folks? What about men?
YWCA of Spokane serves all, proudly. We serve all survivors of intimate partner violence, regardless of sexual orientation, gender identity, or sex.