24-Stunden-Hotline

Domestic Violence Victim Advocates at our year round safe shelter answer helpline calls 24 hours a day, 7 days a week, 365 days a year.

Our helpline is confidential. We are mandated to keep your information private and have extra legal protections to do so (RCW 5.60.060).

When screening into our shelter through the helpline, we do ask many questions to help assess how best to move forward. Please know we will not pressure you to share anything outside what you feel comfortable to share. We believe that your words belong to you. We also know that breaching confidentiality could be a safety risk for some survivors.

We do not disclose any identifying information. We only report out the number of calls and basic demographic data to funders, like other domestic violence programs do. This data helps illustrate the fact to lawmakers that intimate partner violence is a critical issue in our area.

Not everyone who calls our helpline is in crisis. Sometimes people are looking for specific resources or information after hours when our main office is closed. We welcome you to call if you need support of any kind related to intimate partner domestic violence. 

YWCA Spokane serves all, proudly. We serve survivors of intimate partner violence of all sexual orientations and gender identities.